Introduction

In order to ensure that we all enjoy the facilities of the Heineken website, we herewith set out our general guidelines. In these Terms and Conditions of use, and Privacy and Cookie Policy, you will find details on our policies and regulations. We suggest you read them carefully. The following is a general approach only.

Terms and Conditions

This Website should not be used by those under legal purchasing age for alcohol.

Applicability

These terms and conditions of use ("Terms of Use") apply to all visits to and all use of this website of Heineken Brouwerijen B.V. ("Heineken"), as well as to all information, recommendations and/or services provided to you on or through this website (the "Information").

By using this website you agree to the applicability of these Terms of Use. We note that these Terms of Use may be changed over time. Such changes shall be effective immediately upon the posting of the modified Terms of Use. Users of the website are advised to regularly read the Terms of Use for possible changes.

Information and Liability

The Information is for general information purposes only and does not constitute advice. Heineken shall not be liable for any damages resulting from the use (or inability to make use) of this website, including damages caused by viruses or any incorrectness or incompleteness of the Information, unless such damage is the result of any wilful misconduct or gross negligence on part of Heineken. Heineken shall not be liable for damages resulting from any lack of suitability, timeliness or accuracy of this website or the Information.

Heineken shall further not be liable for damages resulting from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

Heineken disclaims all warranties including, but not limited to, warranties of conditions, quality, merchantability, fitness for a particular purpose and non-infringement.

The Information originating from third parties constitutes an expression of the personal opinions of those third parties. Heineken is not responsible and shall not be liable for such Information.

Hyperlinks on this website may direct visitors to external websites which are maintained by third parties. Heineken shall not be liable for the contents and the functioning of such external websites. Heineken shall also not be liable for the quality of products or services which may be offered on such external websites.

Intellectual property

Unless indicated otherwise, all intellectual property rights to this website and the Information are owned by Heineken. These rights include but are not limited to all copyrights, rights to the trade names, word trademarks, pictorial trademarks and logos of Heineken, such as, but not limited to the rights to "HEINEKEN".

Users are permitted to read this website and the Information and make copies for their own personal use, for example by printing or storing. All other use of the website or of the Information, for example the storage or reproduction of (a part of) the website of Heineken in any external internet site is not permitted.

Unsolicited ideas

In the event that you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (the "Materials") on this website or send such Materials to Heineken by email or otherwise, Heineken shall be entitled to use, copy and/or commercially exploit such Materials to the fullest extent and free of charge. Heineken shall not be bound by any confidentiality obligation in respect of such Materials.

You hereby indemnify and hold Heineken harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by Heineken as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.

Severability

If these Terms of Use are or become partially void, the parties will continue to be bound by the remainder of the same. The parties shall replace the void part by provisions that are valid and have legal effect that correspond with those of such void part as much as possible, taking into account the content and the purport of these Terms of Use.

Applicable law and jurisdiction

These Terms of Use shall be exclusively governed by Law of the Netherlands. All disputes arising in connection with these Terms of Use, including but not limited to disputes concerning the existence and validity thereof, shall be resolved by the competent courts of Amsterdam.

Those accessing the Website from other jurisdictions are responsible for compliance with local laws if, and to the extend that, local laws are applicable.

General

Heineken Brouwerijen B.V. ("Heineken") is the controller of the processing of all personal data collected through this website (the "Website"). Heineken respects your privacy and complies with the provisions of the Dutch Act on the Processing of Personal Data ("APPD").

This Privacy and Cookie Policy (the "Policy") provides information regarding the processing of personal data collected through the Website, as well as the rights to access and correction of such personal data.

This Policy may be changed over time. Such changes shall be effective immediately upon the posting of the modified Policy. Users of the website are advised to regularly read the Policy for possible changes.

Personal data

Heineken processes personal data that it collects through the Website. The following categories of personal data are collected:

  • name
  • date of birth
  • contact details
  • other information that you enter on forms on the website (email, mobile phone number, etc.)
  • any personal data included in content you upload on the website

Purposes

Heineken uses your personal data for the following purposes:

  • to offer you our services as displayed on the Website
  • to offer you online games as displayed on the Website
  • to improve our services
  • to answer your questions
  • to send you information regarding any current or future activities of Heineken. If legally required, Heineken will obtain your permission, before sending you such information

Recipients

Heineken may transfer your personal data to its group companies. Heineken may also provide your personal data to third parties, which will process your personal data according to instructions of Heineken and under the responsibility of Heineken. In case Heineken sells all or some of the assets or shares of the company to a third party, your personal data may be provided to this third party. Heineken will not provide your personal data to any other third parties, unless there is a legal obligation to do so.

By using the services available on this Website, you explicitly grant permission for Heineken to transfer your personal data to third countries, even if such countries do not ensure an adequate level of data protection.

Cookies

This Website makes use of so-called "cookies". Cookies are small text files that the Website stores locally on your computer. The Website uses cookies to recognise you if you visit the Website. By doing so, Heineken is able to improve user-friendliness of the Website and to adjust the Website to your needs. The cookies of the Website that are stored on your computer remain valid for an unlimited period of time after your first visit to the Website.

By changing settings in your web browser, you can establish that you will be given notice if a cookie is stored on your computer. By changing settings, you can also establish that your browser does not accept cookies from this Website. However, if your browser does not accept cookies from this Website, you may not be able to access or use all features of this Website.

Security and retention period

The transfer, storage and processing of personal data collected through this Website is secured by means of current, usual technical measures.

In general, Heineken will not retain the personal data that is obtained through this Website for a period longer than two years.

Access, correction and removal

You can request Heineken to provide access to the personal data it has collected about you at any time. You can also request Heineken to correct or to delete such personal data. You can send requests for access, correction or removal of your personal data to webcentre@heineken.com mentioning your name and postal address.

These terms and conditions have been changed most recently on 1 February 2009.

Heineken Cities Campaign Terms and Conditions

Acceptance of these rules is a condition of entry and entry instructions form part of these rules. Entry indicates acceptance of these rules.

1. Only open to residents in the GB aged 18 or over, excluding employees of any company in the Heineken group and any person whom, in the Promoter’s reasonable opinion, should be excluded due to their involvement or connection with this promotion.

2. Purchase 1x 4-pack or 12-pack of 330ml bottles of Heineken®. Subject to availability. To enter, go to http://www.heineken.com/openyourcity and enter the code shown under the bottles cap.

3. Entries must be made personally. Entries made through agents/third parties, bulk entries or automated entries are invalid. Max of 2 entries per person per day only. The promoter accepts no responsibility for lost, damaged, incomplete, illegible or delayed entries, such entries will be void. Proof of sending is not proof of receipt and promoter does not accept any responsibility for the non-receipt of entries due to network failure or for any associated costs to entrants. No entries submitted via any other means will be accepted. The promoter cannot guarantee uninterrupted or secure access to the web entry route. Any mechanical reproduction or automated entries are prohibited, and any use of such automated devices will cause disqualification.

4. NO PURCHASE NECESSARY TO ENTER IN NORTHERN IRELAND. To enter, go to http://www.heineken.com/openyourcity. Limited to one no purchase request per person per day.

5. The promotion runs from 00:00 on 31 July 2014 until 23:59 on 31 December 2014 ("the Promotion Period").

6. There are 2 tiers of prizes and each prize consists of 1 pair of tickets. There will be 3 winners of tier 1 tickets (6 tickets in total) and 5 winners of tier 2 tickets (10 tickets in total).

Tier 1 winners have the choice of trips to Berlin, London, Shanghai, New York, Amsterdam, or Rio de Janeiro. Tier 1 tickets include the following (per winner): flight to your chosen city from any London Airport, transfer airport/hotel, 4 star hotel, 3 nights accommodation in double/twin room (2

people in same room), city trips for 3 days, transfer day by day to the activities and restaurants (if necessary), 3 x breakfast and 3 x dinner, welcome kit in the room, 3 x Heineken beer voucher to spend in the hotel lounge / bar, English speaking assistance, medical insurance.

Tier 2 tickets include the following (per winner): flight or alternative transport from the winners home town (one location) to either London or to Edinburgh (choice of winner), transfer airport or train station/hotel, 4 star hotel, 2 nights accommodation in double/twin room (2 people in same room), city trips for 1 day, 2 x breakfast and 2 x dinner, 3 x Heineken beer voucher to spend in the hotel lounge / bar, transfer day by day to the activities and restaurants (if necessary).

NO GRATUITIES OR COSTS OF A PERSONAL NATURE ARE INCLUDED. THESE COSTS MUST BE BORNE BY THE WINNER AND THEIR GUEST. Ticket terms and conditions apply – see http://www.heineken.com/gb/disclaimer.aspx for details.

7. After winners for tier 1 prizes are confirmed, winners for tier 2 prizes are drawn. A draw for tier 1 prizes is made by an independent judge at 10:00 on 5 January 2015 and a draw for tier 2 prizes is made by an independent judge at 10:00 on 12 January 2015. The Judge’s decision is final.

8. Winner and guest must both be aged 18 years or over and Tier 1 winner must hold passports and visas (as appropriate) valid for travel to the chosen destination Proof of age and identity will be required. Winner and guest must be in good general health and good physical and mental condition for travelling. Winners will be contacted by telephone within 48 hours of the relevant draw. If the winner cannot be contacted within 72 hours, the Promoter reserves the right to re-draw and select a new winner (and so on until a winner can be contacted who will take up the prize). No entrant may win more than one prize.

9. For tier 1 and tier 2 prizes, dates of travel are between 1 April and 31 June 2015, excluding national and school holiday. Tickets will be sent to the winner and their guest directly after confirmation of the date of the event, which shall be agreed by the promoter and the winner. There is no cash or other alternative to these prizes in whole or in part. Prizes are not

transferable. The Promoter reserves the right to invalidate any tickets sold contrary to the ticket terms.

10. Winners’ names and counties will be available on the Heineken website after 12 January 2015.

12. The winner may be required to participate in publicity, including any presentation ceremony.

13. The decision of the promoter in all matters is final and binding and no correspondence will be entered into.

14. The promoter is not responsible for any third party acts or omissions.

15. We cannot guarantee that the event will be free from disruptions, failings or cancellations. We are not liable for such disruptions, failings or cancellations unless they are caused by our negligence. Any requests for refunds or compensation arising from them should be sent to the operator of the event. We can provide you with their details on request.

16. The promoter reserves the right to cancel or amend this promotion due to events or circumstances arising beyond its control.

17. These rules and any dispute or difference arising out of or in connection with them shall be governed by and construed in accordance with English law. The Promoter and each entrant irrevocably agrees to submit to the exclusive jurisdiction of the Courts of England and Wales over any claim or matter arising under or in connection with these rules or the legal relationships established by this agreement.

Promoter: Heineken UK Limited, 2-4 Broadway Park, South Gyle Broadway, Edinburgh, EH12 9JZ.

Short Form – TO BE AVAILABLE ON ALL POS MATERIALS

To enter go to http://www.heineken.co.uk/openyourcityand enter the code shown under bottle cap. UK residents only aged 18+, excluding employees of any company in the Heineken group. Max of 2 entries per person per day only. See website for full T&Cs. Northern Ireland only - No Purchase Necessary to enter see website for details. Competition open 31.07.14 00.00 & 31.12.14 23.59. Promoter: Heineken UK Limited EDINBURGH EH12 9JZ.

Heineken cities 2014 promotion term & conditions

Acceptance of these rules is a condition of entry and entry instructions form part of these rules. Entry indicates acceptance of these rules.

1. Only open to residents in the GB aged 18 or over, excluding employees of any company in the Heineken group and any person whom, in the Promoter’s reasonable opinion, should be excluded due to their involvement or connection with this promotion.

2. Purchase 1x 4-pack or 12-pack of 330ml bottles of Heineken®. Subject to availability. To enter, go to http://www.heineken.com/openyourcity and enter the code shown under the bottles cap.

3. Entries must be made personally. Entries made through agents/third parties, bulk entries or automated entries are invalid. Max of 2 entries per person per day only. The promoter accepts no responsibility for lost, damaged, incomplete, illegible or delayed entries, such entries will be void. Proof of sending is not proof of receipt and promoter does not accept any responsibility for the non-receipt of entries due to network failure or for any associated costs to entrants. No entries submitted via any other means will be accepted. The promoter cannot guarantee uninterrupted or secure access to the web entry route. Any mechanical reproduction or automated entries are prohibited, and any use of such automated devices will cause disqualification.

4. NO PURCHASE NECESSARY TO ENTER IN NORTHERN IRELAND. To enter, go to http://www.heineken.com/openyourcity. Limited to one no purchase request per person per day.

5. The promotion runs from 00:00 on 31 July 2014 until 23:59 on 31 December 2014 ("the Promotion Period").

6. There are 2 tiers of prizes and each prize consists of 1 pair of tickets. There will be 3 winners of tier 1 tickets (6 tickets in total) and 5 winners of tier 2 tickets (10 tickets in total).

Tier 1 winners have the choice of trips to Berlin, London, Shanghai, New York, Amsterdam, or Rio de Janeiro. Tier 1 tickets include the following (per winner): flight to your chosen city from any London Airport, transfer airport/hotel, 4 star hotel, 3 nights accommodation in double/twin room (2

people in same room), city trips for 3 days, transfer day by day to the activities and restaurants (if necessary), 3 x breakfast and 3 x dinner, welcome kit in the room, 3 x Heineken beer voucher to spend in the hotel lounge / bar, English speaking assistance, medical insurance.

Tier 2 tickets include the following (per winner): flight or alternative transport from the winners home town (one location) to either London or to Edinburgh (choice of winner), transfer airport or train station/hotel, 4 star hotel, 2 nights accommodation in double/twin room (2 people in same room), city trips for 1 day, 2 x breakfast and 2 x dinner, 3 x Heineken beer voucher to spend in the hotel lounge / bar, transfer day by day to the activities and restaurants (if necessary).

NO GRATUITIES OR COSTS OF A PERSONAL NATURE ARE INCLUDED. THESE COSTS MUST BE BORNE BY THE WINNER AND THEIR GUEST. Ticket terms and conditions apply – see http://www.heineken.com/gb/disclaimer.aspx for details.

7. After winners for tier 1 prizes are confirmed, winners for tier 2 prizes are drawn. A draw for tier 1 prizes is made by an independent judge at 10:00 on 5 January 2015 and a draw for tier 2 prizes is made by an independent judge at 10:00 on 12 January 2015. The Judge’s decision is final.

8. Winner and guest must both be aged 18 years or over and Tier 1 winner must hold passports and visas (as appropriate) valid for travel to the chosen destination Proof of age and identity will be required. Winner and guest must be in good general health and good physical and mental condition for travelling. Winners will be contacted by telephone within 48 hours of the relevant draw. If the winner cannot be contacted within 72 hours, the Promoter reserves the right to re-draw and select a new winner (and so on until a winner can be contacted who will take up the prize). No entrant may win more than one prize.

9. For tier 1 and tier 2 prizes, dates of travel are between 1 April and 31 June 2015, excluding national and school holiday. Tickets will be sent to the winner and their guest directly after confirmation of the date of the event, which shall be agreed by the promoter and the winner. There is no cash or other alternative to these prizes in whole or in part. Prizes are not

transferable. The Promoter reserves the right to invalidate any tickets sold contrary to the ticket terms.

10. Winners’ names and counties will be available on the Heineken website after 12 January 2015.

12. The winner may be required to participate in publicity, including any presentation ceremony.

13. The decision of the promoter in all matters is final and binding and no correspondence will be entered into.

14. The promoter is not responsible for any third party acts or omissions.

15. We cannot guarantee that the event will be free from disruptions, failings or cancellations. We are not liable for such disruptions, failings or cancellations unless they are caused by our negligence. Any requests for refunds or compensation arising from them should be sent to the operator of the event. We can provide you with their details on request.

16. The promoter reserves the right to cancel or amend this promotion due to events or circumstances arising beyond its control.

17. These rules and any dispute or difference arising out of or in connection with them shall be governed by and construed in accordance with English law. The Promoter and each entrant irrevocably agrees to submit to the exclusive jurisdiction of the Courts of England and Wales over any claim or matter arising under or in connection with these rules or the legal relationships established by this agreement.

Promoter: Heineken UK Limited, 2-4 Broadway Park, South Gyle Broadway, Edinburgh, EH12 9JZ.

Short Form – TO BE AVAILABLE ON ALL POS MATERIALS

To enter go to http://www.heineken.co.uk/openyourcityand enter the code shown under bottle cap. UK residents only aged 18+, excluding employees of any company in the Heineken group. Max of 2 entries per person per day only. See website for full T&Cs. Northern Ireland only - No Purchase Necessary to enter see website for details. Competition open 31.07.14 00.00 & 31.12.14 23.59. Promoter: Heineken UK Limited EDINBURGH EH12 9JZ.

 

Heineken Cities Campaign Prize Winners

Tier 1 prizes:

  • Alan Doyle
  • Graham Stock
  • Laura G

Tier 2 prizes:

  • John Hall
  • Keith Elvin
  • Martyn Appleyard
  • Anita Woodbridge
  • Lennard Ridsale