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Frequently asked questions

Frequently asked questions

Information pack

We’ve put together a special information package that you can request through our corporate website https://www.theheinekencompany.com/

Work for Heineken

You can find out more about working for Heineken by visiting our Careers website which will give you a flavour of the company. The site does not hold vacancies but the connections to our Operating Companies provide access to local opportunities. You can also access our International Graduate Programme website through the careers site. https://www.theheinekencompany.com/careers

Heineken History

Heineken's proud heritage includes generations of family involvement and celebrated beers. Gerard Adriaan Heineken purchased the De Hooiberg brewery and founded Heineken in 1863. He made the business an immediate success by adhering to the highest quality standards, treating his employees well, and actually offering a money-back guarantee to his customers. Heineken's success was great with demand spanning across Europe and year after year of growth backed by additional breweries. To share in the secrets behind our beer, explore the Heineken History.

The red star is an original icon of the brand, used since the very beginning. Its exact origins are unknown but there are a few possible explanations. For example, some people think it was a symbol of European brewers in the Middle Ages, who believed it to have mystical powers to protect their brew. Another explanation is that four points of the star symbolise the elements earth, fire, water and wind and that the fifth point is the unknown, representing an element that brewers in the Middle Ages couldn’t control. A third explanation is that the position of a star on the front door of the brewery indicated the stage of the brewing process. During the Cold War, the original design was altered to avoid association with communism (it was replaced by a white star with a red outline). After the end of the Cold War, the original full red star was restored. For us, the red star's principle association is a festive, warm and cheerful mood.

Please explore our Heineken history page.

Storing our beer

The best way to store your Heineken beer is in a cool, dry place out of direct light and heat. Of course, if you’re ready to enjoy it straight away, chill it in the fridge until it’s cooled to around 5°C.

Beer is a natural product so it has a limited storage life. Our beer will stay fresh for around six months, so check the best before date on your Heineken beer to make sure you’re enjoying fresh, quality beer.

Heineken worldwide

Heineken is one of the world’s great brewers. The brand that bears the founder’s family name – Heineken – is available in almost every country on the globe and is the world’s most valuable international premium beer brand. With our global network of distributors, and 125 breweries in more than 70 countries, we have the largest presence of all international brewers. In Europe, we are the largest brewer and cider producer.

Heineken merchandise

Visit the Heineken Experience shop and Heineken The City in Amsterdam for all your exclusive Heineken merchandise. Heineken merchandise is not yet available online.

Heineken ingredients

Heineken contains water, barley malt and hops.

The alcohol volume of Heineken pilsner is 5%.

Beer contains gluten, which comes from the grain used to brew it. Only a fraction of the gluten in the grain gets into the beer – the exact amount depends on the kind of grain used. Brewing beer with barley leaves only traces of gluten in the beer, while wheat contributes considerably more. The brewing process can also affect gluten content. Generally speaking, the clearer and blonder the beer is, the less gluten it contains. Some people are allergic to gluten and have to follow a diet that minimises or excludes their gluten intake. Whether beer can be part of such a diet or not depends on the extent of the allergy and the type of beer consumed. In many cases, lager beers pose no problem for people who have a gluten allergy. However, it is up to individuals to assess their own sensitivity.

No. Heineken has a policy of not using any GMO raw materials.

No. Heineken is brewed using a natural brewing process with no additives. It contains water, barley malt, hops, and the unique Heineken A-yeast for fermentation in the brewing process.

Blanket Pin to Redeem FAQ

To receive your Heineken patio blanket, you’ll need a unique PIN which can be found printed on the sticker on the exterior of specially marked cases of Heineken at The Beer Store. Once you have a unique PIN, visit heineken.com/blanket to enter your PIN, select your item, and enter your shipping address to get your Heineken fanny pack delivered to your door.

Yes, please click here for more information.

The item can only be shipped to an Ontario, Canada mailing address (no postal boxes).

We’re sorry to hear you're having difficulty with your PIN. Please ensure you are typing in the PIN exactly as it is printed on the sticker – including capitalization. If you still are experiencing issues, please contact customer service at 1-800-Molson1.

Please allow a maximum of 3 to 4 weeks for delivery.

Please contact 1-800-Molson1 and provide customer service with your order confirmation # that you received via e-mail.

Unfortunately, we cannot cancel your order once you have placed it, nor can the free item be returned.

Yes, this offer is only valid until October 11th, 2021 or while supplies last, whichever occurs first.

No, each unique PIN allows you to redeem for one item only. However, if you have multiple PIN’s, then you can redeem the additional PIN(s) for an additional item(s).

No, your email information will only be used to fulfill this order.