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COOKIE POLICY

COOKIE POLICY

Cookie Policy

 

[HEINEKEN SAINT LUCIA LTD] located at [PO BOX 237, ST. JUDE’S HIGHWAY, VIEUX FORT, SAINT LUCIA] (‘we’ or ‘us’) uses cookies to give you a better online experience. We are part of the HEINEKEN Group (‘Heineken’). In order to make full use of our website [HEINEKENl] (‘Website’), your computer, tablet or mobile phone will need to accept cookies. We feel that it is important that you know what cookies our Website uses and for what purposes, which we will explain in this Cookie Policy. This will help to protect your privacy, while at the same time providing you with the best online experience.

 

What is a cookie?

Cookies are small text files containing small amounts of information which are downloaded and may be stored on your user device e.g. your computer (or other internet enabled devices, such as a smartphone or tablet). We may use similar techniques, such as pixels, web beacons and device fingerprints. For the sake of consistency, all these techniques combined will be hereafter referred to as ‘cookies’.

This Cookie Policy provides you with information about the cookies we use and why. Our Privacy Policy sets out full details of the personal data we collect and how we may use your personal information.

 

Cookies used on the Website

By clicking ‘Yes’ on the cookie banner, you give your consent to Heineken to place and/or read cookies. Several different types of cookies are used: 1) functional cookies, 2) analytics cookies, and 3) advertising cookies. Some of these are session cookies which are temporary and allow us to link your actions during a browser session. Session cookies are erased when you close the browser. Other cookies are persistent cookies which remain on your device for the period of time specified in the cookie. The Website uses cookies for the following purposes:

  • FUNCTIONAL COOKIES
    Functional cookies are essential and help you navigate the Website. They enhance the user friendliness of the Website for visitors. These cookies make sure that you only have to pass the age-gate once and that your basket is saved during all the steps of your checkout process. These cookies also help to support website security and basic functionality.
  • ANALYTICS COOKIES
    Analytics cookies help us to understand the behaviour of our visitors and the usage of the Website in an aggregated manner. For instance, we can use these cookies to gain insight into how our visitors use our Website. This means we can find out what works and what doesn’t, it allows us to continuously improve the Website, and measure how effective our advertising and communication is.  
  • ADVERTISING COOKIES
    Advertising cookies will remember your product and page preferences and in general that you visited the Website. We strive to provide you with advertisements relevant to you and your interests on other online platforms, where available on the basis of your visits and surfing behaviour on our Website and other third party websites. Based on these interests, we develop a segmented profile and then adapt the content and the advertisements on our website for various groups of customers. Third parties that set cookies via our website may also try to find out what your interests are in this way, and this information may also be used to present you with content or advertisements that appear more likely to be of interest to you on other, non-Heineken websites. In this case, the information about your current website visit may be combined with information from previous visits to websites other than ours. These advertising cookies are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertisements.

Even if no advertising cookies are used, please note that you will be provided with advertisements on our site; however, these advertisements will not be tailored to your interests. These advertisements can, for instance, be modified according to the content of the website. You can compare this type of content-related Internet advertisements with advertising on television. If, say, you are watching a cookery programme on TV, you will often see an advertisement about cooking products during the advert breaks while this programme is on.

Third party social networks (e.g. Facebook, YouTube, Twitter, LinkedIn) may also place cookies. This enables you to share content of the Website on social networks. These third parties may use cookies for their own purposes. We have no influence over how these social media networks make use of your data. For more information regarding the cookies set by the social media networks please refer to their own privacy and cookie policies.

sharing of cookie data

As member of a global business, we share data we have acquired via cookies with HEINEKEN group affiliates and subsidiaries for reasons as aggregated analytical and operational purposes and for retargeting, marketing purposes, such as direct marketing, creating of consumer audiences or look-a-like audiences (where permitted by local law), enriching of existing customer profiles. We will only share such information when we are allowed to do so by law. This means that we will ask for prior consent for sharing ‘cookie data’ or for HEINEKEN group affiliates and subsidiaries to use cookies, if this should be the lawful basis.

 

Control your cookie settings

We offer you the possibility to consent to our use of cookies or to set your preferences regarding certain categories of cookies by clicking ‘Cookie settings’ in the banner.  You can change your preferences at any time by clicking on the ‘Cookie Settings/Set Preferences’ hyperlink that is available on our website – which also enables you to withdraw the consent you have previously given to us. This hyperlink will include a list of all analytical and advertising cookies.

Please be aware that we currently do not make use of a technical solution that would enable us to respond to your browser's 'Do Not Track' signals. Besides using the ‘Cookie Settings/Set Preferences’ hyperlink on our website, you can manage your cookie settings in your browser settings at any time. Please be aware that your browser settings may not offer you the same ease of use as the Cookie Settings/Set Preferences on our website. If you simply disable all cookies in your browser settings, you may find that certain sections or features of our website will not work, because your browser may prevent us from setting functionally required cookies. Therefore, it is recommended to use the Cookie Settings on our website instead of disabling all cookies via your web browser.

 

Cookie Overview

Below is a full list of the cookies used on our Website:

 

Functional Cookies

 

NAME

PERSISTENCY

DESCRIPTION

SOURCE

AgeGatewayAllowed

End of session

Required for the Agegateway logic of the platform

Heineken.com

AgeGatewayCod

End of session

This cookie stores the country code of the website visitor.

Heineken.com

AgeGatewayCoo

End of session

This cookie saves the country of origin till the end of the session.

Heineken.com

AgeGatewayDarkMarket

End of session

This cookie acknowedges if a website visitor origins from a dark market.

Heineken.com

AgeGatewayDob

End of session

This cookie saves the date of birth till the end of the session.

Heineken.com

AgeGatewayGreyMarket

End of session

This cookie acknowledges if a website visitor origins from a grey market.

Heineken.com

HEINEKEN_ENSIGHTEN_PRIVACY_Advertising

1 year

Stores the decision of the consumer on cookie advertisement usage

Heineken.com

HEINEKEN_ENSIGHTEN_PRIVACY_Analytics

1 year

Stores the decision of the consumer on cookie analytics usage

Heineken.com

 

__RequestVerificationToken

Session

It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.

Heineken.com

 

ARRAffinity

Session

Cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.

Heineken.com

HEINEKEN_ENSIGHTEN_PRIVACY_BANNER_VIEWED

1 year

Stores is the cookie banner is viewed

Heineken.com

 

HEINEKEN_ENSIGHTEN_PRIVACY_MODAL_VIEWED

1 year

Stores is the cookie modal is viewed

Heineken.com

 

HEINEKEN_ENSIGHTEN_PRIVACY_version

End of session

Stores the cookie consent version

Heineken.com

 

 

Analytical Cookies

NAME

PERSISTENCY

DESCRIPTION

SOURCE

_ga

2 years

Analytical cookie that measures visits anonymously

Google

_gat

Session

Analytical cookie that measures visits anonymously

Google

_gid

24 hours

Analytical cookie that measures visits anonymously

Google

_hjIncludedInPageviewSample

30 Minutes

This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.

Hotjar

_hjAbsoluteSessionInProgress

30 Minutes

This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.

Hotjar

_hjTLDTest

Session

Cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.

Hotjar

_hjid

1 year

This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

Hotjar

 

 

 

 

 

Advertising cookies 

NAME

PERSISTENCY

DESCRIPTION

SOURCE

_fbp

90 days

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers

Facebook

_svtri

2 years

These cookies are set to identify a user and build a user profile. It manages all tags that are being enabled, and are therefore important to being compliant.

Relay42

 

Concluding Remarks

We will keep this Cookie Policy under review and make updates from time to time. Any changes to this Cookie Policy will be posted on our Website page and to the extent reasonably possible, will be communicated to you. You can consult this web page for the latest version.

If you have any further questions and/or comments, please contact us via this webform with a data privacy request.

The most recent version of this Cookie Policy is dated: [enter date]